FAQ

Q: Can my order be canceled?
A: Yes! If an order needs to be canceled we can assist with that process.  However, please be aware that once an order has been processed for shipment w...
Wed, 1 Dec, 2021 at 11:00 AM
Q: Can I change the address on my order?
A: Yes! Depending on when the order was placed, we can change the shipping address. If you have noticed an error in the address, please reach out to us as s...
Wed, 1 Dec, 2021 at 11:02 AM
Q: Can I change the items in my order?
A: No. The only way to change items within an order is to issue a refund or cancel the order so that you may reorder with the updated item. 
Wed, 1 Dec, 2021 at 11:03 AM
Q: If I received my fruit as a gift can I still get a replacement?
A: Yes! Please reach out to us directly to speak with a Customer Care Team Member. We will need to ask for a few pieces of information so that we can locate...
Wed, 1 Dec, 2021 at 11:06 AM
Q: Where is my order?
A: We have selected timeframes for delivery. To see which window has been selected, you can double-check in your order confirmation email. Depending on the ...
Wed, 1 Dec, 2021 at 10:50 AM
Q: How will I receive my refund?
A: If you have spoken to a Customer Care Team Member and a refund was discussed, any refunds agreed to will be made back to the credit card that was used fo...
Wed, 1 Dec, 2021 at 10:59 AM
Q: What if my fruit is frozen?
A: If you have received fruit that has frozen during shipment, we're sorry to hear that! With the nature of this product being a fresh fruit product, we...
Wed, 1 Dec, 2021 at 10:56 AM
Q: What do I do if my package looks as if it was broken into?
A: If a package is delivered that appears to have been tampered with in shipment, we advise not to consume the product. Contact us and we will ship a replac...
Wed, 18 Aug, 2021 at 9:39 AM
Q: What do I do with fruit that is spoiled?
A: We are sorry to hear you received spoiled fruit! 97% of our packages arrive without issue and it seems you may have fallen into the 3% that has a concern...
Wed, 1 Dec, 2021 at 10:54 AM